Refund policy

Because our coffee roasts are fresh food items roasted to order, we cannot accept physical returns or provide changes-of-mind refunds on coffee bags or opened consumables due to food safety and hygiene regulations.

Damages and Issues:
Please inspect your order immediately upon delivery. If your package arrives damaged, defective, or if you receive the incorrect items, contact our team within 7 days of delivery at crew@seanacy.com.au. Provide your master order number alongside clear photo evidence of the outer packaging and item tags.

Resolutions:
For verified transit damage or fulfillment errors, we will immediately arrange an identical replacement batch to be dispatched or issue a full transaction refund directly to your original payment gateway.

Consumer Guarantees:
Our products come with non-negotiable guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.