Refund policy

Because our coffee roasts are fresh food items roasted to order, we cannot accept physical returns or provide changes-of-mind refunds on coffee bags or opened consumables due to food safety and hygiene regulations.

Damages and Issues:
Please inspect your order immediately upon delivery. If your package arrives damaged, defective, or if you receive the incorrect items, contact our team within 7 days of delivery at crew@seanacy.com.au. Provide your master order number alongside clear photo evidence of the outer packaging and item tags.

Resolutions:
For verified transit damage or fulfillment errors, we will immediately arrange an identical replacement batch to be dispatched or issue a full transaction refund directly to your original payment gateway.

Consumer Guarantees:
Our products come with non-negotiable guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Coffee Equipment & Hardware Returns:
Due to strict health and food safety regulations, physical coffee brewing equipment, manual hand grinders, travel presses, and associated accessories can only be returned for a change-of-mind refund if they are completely unused, unwashed, and sealed in their original, undamaged factory packaging. Once a piece of hardware has come into contact with water, coffee grounds, or milk, it is deemed used and cannot be returned or refunded unless it is determined to have a manufacturing defect under the Australian Consumer Law (ACL).

Commercial Site Vendor Bookings:                                                                                  All mobile food van site bookings are strictly non-refundable and are governed exclusively by the Terms & Conditions and compliance requirements outlined on the individual booking pages.